Call Center Furniture for Sale – New & Used
Call center professionals spend their whole day on the ball and ready to handle their customers’ needs. Communications must function smoothly, and every employee needs unencumbered access to essential technology in order to efficiently manage technical day to day operations.
Saraval Industries has extensive experience working with call centers and other types of work environments with a heavy reliance on technology. We know exactly how to design a highly technical, well-functioning, productive office environment that prioritizes employee satisfaction and comfort, clean aesthetics and effective use of space. The manufacturers we work with produce high quality workstations, chairs, conference tables and everything else your work space needs. We’ll work with your budget and your particular needs to get your call center up and running as quickly as possible.
What we can offer:
- Unmatched customer service from start to finish – from the initial consultation to the installation and beyond, we’re on your side and here to help make this process go as smoothly as possible. We’re well-known for our excellent, attentive customer service and our commitment to our clients’ satisfaction.
- Endless options for customization – our approach to call center design is anything but one-size-fits-all. We’ll work with your unique vision and needs, altering the furniture function and design in any way necessary to ensure that the products you receive are exactly what will work best for you.
- Impeccable quality and attention to detail – we’ve chosen our manufacturers with care to make sure that we’re delivering the best product to our clients. The furniture you’ll receive is excellently constructed and built to last.
Interested in learning more about Saraval Industries and what we can do for you? Click Here to Schedule a Consultation Today!
Call Center Furniture
When your employees sit at their desk, they shouldn’t have to worry about anything other than making or receiving phone calls. But if you’ve got old or outdated call center furniture, they’re going to spend way too much time trying to make the furniture work for them, rather than focusing on their job. The overall design of your furniture must not only accommodate their basic needs, but also their psychological and physiological needs. Otherwise, productivity will plummet, which will be much more expensive overall than investing in some new or gently used call center furniture.
Give your employees exactly what they need to help them man your phones! Our desks are able to be used in multiple configurations. That way, you can choose the configuration that will fit best into your available office space.
Call Center Desks
The desk your workers sit at as they make calls is much more than just a place to sit their stuff. It provides the backbone to their daily performance. In other words, if they have to fumble to reach things, they’re not going to have the confidence they need to make or accept a high volume of calls.
Whether your employees work as a help desk, support center, or customer service, their comfort matters! It will also help reduce their risk of developing an injury or strain as they field calls for eight hours a day. Furthermore, studies have shown that simply ensuring your employees are comfortable can boost their focus, retention, engagement, productivity, and overall satisfaction.
Fortunately, it’s quite simple to replace your existing call center furniture with an upgrade. Even if you don’t have the budget for brand-new desks, we can still ensure that our gently used desks will provide a big improvement over your existing ones.
Call Center Workstations
When you hear the word ‘cubicle,’ you probably envision separate seating areas that are further separated by dividers or walls. However, call center workstations offer a cubicle-like design while still keeping everyone working on one long desk. Having a simple partition between each employee will make it easier for them to focus on their job. It will also help reduce the amount of background noise that can be heard on the other end of the phone.
Alternatively, we also offer standard call center workstations without any type of partition. These work especially well when your employees won’t be on the phone constantly, but still need to take several calls per day.
Call Center Office Furniture
Employee comfort requires you to provide ergonomic solutions, particularly in their office chairs. Long gone are the days where you could offer a small, simple chair that doesn’t even have a back. Nowadays, we understand the importance of keeping people comfortable, engaged, and ready to go. By investing just a bit more of your company’s budget into your call center office furniture, you’ll be able to reap the rewards of their increased productivity! Make sure that each chair you purchase is easily adjustable so that each worker can get the most out of them.
Aside from chairs, most of the call center furniture that we offer comes in the form of multi-user stations. This open design might not provide a lot of privacy, but it more than makes up for it by enabling you to maximize your call center space. Plus, it has many user-friendly features, including central columns for your power supply and cable management needs. Once you add on the ease of collaboration and communication between your employees, it becomes clear that multi-user stations will be the right choice when you need to save space!
Interested in learning more about Saraval Industries and what we can do for you? Use the form on this page to schedule a consultation today!
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Frequently Asked Questions
What is the purpose of a call center?
A call center is a centralized office or facility that manages incoming and outgoing customer service calls. The goal of a call center is to ensure that customers have their needs met in an efficient manner. Call centers typically employ specialized staff members who are trained to handle customer inquiries and complaints, as well as provide technical support or sales services. Additionally, call centers may also use automated systems such as interactive voice response (IVR) to streamline processes and improve customer satisfaction. Call center technical furniture is specifically designed to provide maximum comfort and efficiency for staff, so they can focus on delivering quality customer service.
What are the 3 types of call centers?
The three main types of call centers are inbound, outbound, and blended. Inbound call centers handle incoming calls from customers seeking assistance or information. Outbound call centers typically make outgoing calls to solicit sales or provide customer support services. Blended call centers combine both inbound and outbound operations and may also include other activities such as email or chat support. Depending on the type of call center, there may be specialized technical furniture requirements to ensure staff members have the necessary tools and resources to handle customer communication properly.
What are the objectives of call center operations?
The main objectives of call center operations are to provide quality customer service, maintain efficient processes, and maximize customer satisfaction. Call centers must have a clear understanding of their customer’s needs in order to meet their expectations. Additionally, they must also be able to identify potential problems or issues that may arise during the course of a call. Finally, call center operations must be able to identify trends and implement changes in order to improve their performance continuously. To achieve these objectives, call centers require specialized furniture to support staff members and ensure they have the necessary tools to provide quality customer service.
What equipment is needed for a call center?
The equipment needed for a call center depends on the type of operations it is running. For example, an inbound call center typically needs computers, phones, headsets and other communication devices. Additionally, specialized call center furniture, such as ergonomic chairs and adjustable desks, can help ensure maximum comfort and productivity for staff members. Outbound call centers may require additional equipment such as predictive dialers, audio recorders, and IVR systems. Finally, blended call centers will require all of the above plus additional tools such as customer relationship management software. All systems and equipment need durable and high-quality furniture that is designed to support them.